Peter Drucker said famously many years ago that culture eats strategy for lunch. If you can empower people so they are creating innovation on a constant basis, the company’s moving much faster. In the 21st century, distributed intelligence and distributed decision-making is the way to proceed because you’re going to go faster….The enduring competitive advantage is team members imbued with a sense of mission who are carrying the company forward. That is a sustainable competitive advantage.
~ Walter Robb, Co-CEO of Whole Foods