It is not the employer who pays the wages. Employers only handle the money. It is the customer who pays the wages. ~ Henry Ford Customer service shouldn't be a department, it should be the entire company. ~ Tony Hsieh, CEO of Zappos.com If you do build a great experience, customers tell each other … Continue reading On Career Development: Customer-Centric
Category: Career Development
On Career Development: Accountability
Accountability: “A personal choice to rise above one’s circumstances and demonstrate the ownership necessary for achieving desired results – to See It, Own It, Solve It, and Do it.” ~ Roger Connors, Tom Smith and Craig Hickman This quote comes from the book, The Oz Principle, written by the founders of the consulting firm … Continue reading On Career Development: Accountability
On Career Development: The Ability to Focus
The main thing is to keep the main thing the main thing. ~ Stephen Covey In yesterday's post I introduced the acronym FACE IT to identify six leadership attributes I believe will help accelerate your career and professional development. The six attributes are Focus, Accountability, Customer Driven, Execution, Innovation, and Teacher. The first attribute, … Continue reading On Career Development: The Ability to Focus
On Career Development: Getting Ahead in a Difficult Profession
Getting ahead in a difficult profession requires avid faith in yourself. That is why some people with mediocre talent, but with great inner drive, go much further than people with vastly superior talent. ~ Sophia Loren I used to think that the school you went to and the degree you received really determined how … Continue reading On Career Development: Getting Ahead in a Difficult Profession
On Career Development: The Harder You Work The Luckier You Get
I am a great believer in luck, and I find the harder I work, the more I have of it. ~ Thomas Jefferson I have also heard this expressed as “the harder I work, the luckier I get.” I have found this to be to be true in my career. I do believe luck plays … Continue reading On Career Development: The Harder You Work The Luckier You Get
On Career Development: Learn How to Learn
Left untended, knowledge and skill, like all assets, depreciate in value - surprisingly quickly. ~ David Maister, Business Author and Consultant I used to be a consultant for Oracle Corporation back in the 90s when the ERP boom was happening. Technology was moving fast (and continues to do so!) and I had to keep up … Continue reading On Career Development: Learn How to Learn
On Career Development: Listen To Your Heart
So whatever you plan to do, whether you plan to travel the world next year, go to graduate school, join the workforce, or take some time off to think, don't just listen to your head. Listen to your heart. It's the best career counselor there is. Do what you really love to do and if … Continue reading On Career Development: Listen To Your Heart
