On Strategy: Start with the Customer Experience

Do what you do so well that they will want to see it again and bring their friends. ~ Walt Disney If we don't take care of our customers someone else will. ~ Unknown Your work is going to fill a large part of your life, and the only way to be truly satisfied is … Continue reading On Strategy: Start with the Customer Experience →

On Strategy: Delivering WOW Service

We see our customers as invited guests to a party, and we are the hosts. It's our job everyday to make every important aspect of the customer experience a little better. ~ Jeff Bezos The best way to find yourself is to lose yourself in the service of others. ~ Mahatma Gandhi If you're … Continue reading On Strategy: Delivering WOW Service →