We see our customers as invited guests to a party, and we are the hosts. It's our job everyday to make every important aspect of the customer experience a little better. ~ Jeff Bezos The best way to find yourself is to lose yourself in the service of others. ~ Mahatma Gandhi If you're … Continue reading On Strategy: Delivering WOW Service
Tag: customer service
On Career Development: Customer-Centric
It is not the employer who pays the wages. Employers only handle the money. It is the customer who pays the wages. ~ Henry Ford Customer service shouldn't be a department, it should be the entire company. ~ Tony Hsieh, CEO of Zappos.com If you do build a great experience, customers tell each other … Continue reading On Career Development: Customer-Centric
Walt Disney on Executive Management
A little girl visiting Disneyland once asked Walt Disney if he still drew Mickey Mouse. Walt replied that he no longer drew the characters he created. "Do you still write stories?" she asked. Walt said, "No, I don't write stories anymore either." "Then what do you do?" asked the perplexed girl. Walt paused for a … Continue reading Walt Disney on Executive Management
Steven Lee Elder 