On Career Development: Customer-Centric

  It is not the employer who pays the wages.  Employers only handle the money.  It is the customer who pays the wages. ~ Henry Ford Customer service shouldn't be a department, it should be the entire company. ~ Tony Hsieh, CEO of Zappos.com If you do build a great experience, customers tell each other … Continue reading On Career Development: Customer-Centric

Walt Disney on Executive Management

A little girl visiting Disneyland once asked Walt Disney if he still drew Mickey Mouse.  Walt replied that he no longer drew the characters he created.  "Do you still write stories?" she asked.  Walt said, "No, I don't write stories anymore either." "Then what do you do?" asked the perplexed girl.  Walt paused for a … Continue reading Walt Disney on Executive Management